Chargeback Policy

1. Introduction

This Chargeback Policy outlines how chargebacks are handled when using WefRefund Bank payment protection services.

2. Chargebacks vs. Refunds

• Refunds: Handled internally by WefRefund following our Refund Policy.

• Chargebacks: Initiated through a user’s bank or card provider.

3. Chargeback Restrictions

Users agree not to file a chargeback when:

• A refund request is already under review

• WefRefund has already issued a refund

• The user fails to provide evidence to support their claim

Improper chargebacks may result in:

• Account suspension

• Reversal of payment protection benefits

• Denial of future refund requests

4. Valid Chargeback Situations

A chargeback may be permitted when:

• A seller was proven fraudulent

• Payment was unauthorized

• WefRefund instructs the user to file one (rare cases)

5. Chargeback Investigation

In the event of a chargeback:

• WefRefund will submit relevant documentation to the bank

• The user must cooperate fully

• Failure to cooperate can result in case dismissal

6. Fees & Penalties

Banks may impose chargeback fees.
WefRefund is not responsible for:

• Bank penalties

• User-side chargeback costs