Payment Protection Guarantee Statement

1. Overview

The WefRefund Payment Protection Guarantee ensures that customer payments remain secure until proof of successful delivery or service completion is confirmed.

2. What the Guarantee Covers

Our guarantee protects customers in cases of:

• • Non-delivery
• • Incorrect or damaged goods
• • Fraudulent seller or shipper behavior
• • Failed or unprocessed orders
• • Scam attempts

3. Conditions for Coverage

Protection applies when:

• • Payment is made through approved WefRefund channels
• • The user provides required evidence
• • The refund request is filed within the specified timeframe
• • The user complies with KYC/AML and anti-fraud verification

4. Guarantee Limitations

Our guarantee does not cover:

• • Transactions made outside WefRefund
• • False claims or manipulated evidence
• • Delays caused by sellers or shipping companies
• • Items received in perfect and agreed-upon condition

5. Reimbursement Method

Approved refunds are issued via:

• Original payment method, or

• WefRefund account balance

6. Our Commitment

WefRefund pledges to:

• • Secure all customer funds
• • Conduct fair and transparent assessments
• • Protect users from scams and fraudulent merchants