Refund Policy

At WefRefund Bank, our mission is to provide customers with a secure, transparent, and reliable payment-protection experience. As an intermediary between shippers, sellers, and customers, we ensure that all payments, fees, and transaction-related charges made through shippers or our platform are safeguarded until the customer confirms successful receipt of goods or services.

This Refund Policy outlines the terms, conditions, and procedures for requesting and receiving refunds through Wefrefund.com.

2. Eligibility for Refunds

A customer may request a refund under the following circumstances:

2.1 Non-Delivery of Goods or Services

Refunds are available if:

• The purchased item(s) or service(s) were not delivered within the agreed timeframe.

• The seller or shipper fails to provide valid proof of delivery.

2.2 Delivery of Incorrect or Damaged Goods

Customers are eligible for refunds if:

• The delivered item(s) do not match the agreed description.

• The item(s) are damaged, unusable, or significantly defective upon delivery.

2.3 Failed or Fraudulent Transactions

WefRefund Bank provides refund support in cases where:

• The customer was scammed or misled by a seller or shipping company.

• The seller or shipper becomes unreachable or refuses to honor the transaction.

• Payment was deducted but the order was not processed.

Customers must submit verifiable evidence to support all scam-related claims.

3. Refund Application Process

To initiate a refund, customers must submit an official request through Wefrefund.com by following these steps:

1. Complete the Refund Application Form on Wefrefund.com.

2. Provide all requested documentation, including:

   • Payment receipts or transaction IDs

   • Order confirmations

   • Communication records with the seller/shipper

   • Proof of non-delivery or incorrect delivery

3. Submit any additional details required by our Refund Assessment Team.

Failure to provide accurate and complete information may delay or affect the refund process.

4. Refund Assessment and Processing Time

4.1 Evaluation Period

• All refund requests are thoroughly reviewed by our Refund Assessment Team.

• Standard evaluation time is 3–10 business days, depending on the complexity of the case.

4.2 Additional Verification

In some cases, WefRefund Bank may contact the seller, shipper, or payment processor for verification. This may extend processing time but is necessary to ensure accurate and fair outcomes.

4.3 Refund Approval

Once approved, refunds will be issued to the:

• Original payment method, or

• Customer’s WefRefund account balance (if preferred)

Refunds typically reflect within 3–7 business days after approval.

5. Non-Refundable Cases

Refunds may be declined under the following conditions:

• The customer provides false or manipulated evidence.

• The product was already delivered in perfect condition and meets the agreed terms.

• The customer fails to file a refund request within the specified timeframe.

• Payment was made outside Wef Refund’s approved channels.

6. Wef Refund Protection Guarantee

We stand behind our commitment to safe, secure, and reliable refunds.
Our Protection Guarantee ensures customers receive fair support and assistance, even in cases of:

• Scam attempts

• Fraudulent sellers

• Dishonest shipping companies

As long as the customer complies with our verification procedures, WefRefund Bank will assist in securing rightful reimbursement.

7. Contact Information

For further assistance regarding refunds, disputes, or account-related inquiries, customers may contact our support team at:

Email: support@wefrefund.com
Website: www.wefrefund.com
Support Hours: 24/7 Customer Assistance

If you want, I can also create Terms & Conditions, Privacy Policy, Anti-Fraud Policy, or a Shipping Dispute Policy to match your website’s branding and purpose.